Privacy Policy
What we collect, why, and who else can see it. The short version is first.
The short version
- We collect what is needed to match you with someone nearby, take a payment, and keep a record of what happened.
- Your email address is NEVER shown to the other party. This is why calls and chat run inside the app.
- We do not sell your data. The app may show ads from Google, and we do not give Google your name, contact details, location, bookings or messages.
- You can delete your account from the app, or by email. After 30 days your personal details are permanently erased.
What we collect
- Your email address, which is how you sign in and how we reach you about a job.
- Your mobile number, used only to take a payment or send a payout. It is never shown to the other party in a booking, and it goes to nobody but the payment provider handling that payment.
- Your name and profile photo, which are shown to the people you book or who book you.
- Your location — the place you set for work. Workers also share location while a job is live so the customer can find them.
- Bookings, payments, attendance scans, ratings and reviews.
- Messages and photos you send in chat.
- ID documents, if you submit them for verification as a worker.
- Reports: what you report (the kind of problem, your description and any photos you attach), reports made about you, their outcome, and the people you have blocked.
- For Aadhaar we ask only for the masked version, which shows the last 4 digits of the number. We do not ask for your full Aadhaar number, and a photo of a full Aadhaar card is rejected.
- Your device's push notification token, so the app can alert you.
- Basic technical information — the requests your app makes to us, and error logs.
Why we collect it
- To show workers near you, and to show workers the jobs near them.
- To take payment, pay workers, and issue refunds.
- To record attendance, which is what decides whether a job is paid.
- To calculate ratings and reliability, so the next person can decide.
- To let the two of you talk without exchanging contact details.
- To answer you when you contact Support.
- To detect abuse, and to keep the accounting records the law requires.
- To review reports of theft, harm, harassment or privacy problems, and to keep two people apart once one has blocked the other.
Location
- Your saved location is fixed until you change it. The app does not follow you around.
- A worker's location is shared with the customer only while a job is live, and stops when it finishes.
- The exact address of a job is only revealed after payment. Before that a worker sees the area, not the doorstep.
- You can turn off location permission in your phone settings, but nearby search will not work without it.
Ads
- The app may show an ad while you are only waiting: during the countdown before the END QR, or to a worker while the customer pays. Never on the screen where you pay, and never while a QR is on screen.
- Ads come from Google AdMob. When one is shown, Google receives what any ad request carries: your device's advertising ID, your IP address, and basic information about your device and this app. Google uses it to choose the ad, count it and prevent fraud, under Google's own privacy policy.
- We do not pass Google your name, email address, mobile number, saved location, bookings, messages or payments.
- Where the law requires your consent before ads can be personalised, the app asks first. You can reset or delete your advertising ID, or opt out of personalised ads, in your phone's settings.
- We ask Google for family-safe ads only.
- Ads have no effect on any booking, timer, scan or payment. Tapping one, or ignoring it, changes nothing.
How long we keep it
- Chat photos are deleted automatically after a set period. The message stays with a note in place of the picture.
- Support conversations are deleted automatically after a set period.
- An ID document that is rejected at review is deleted — including a full Aadhaar card uploaded by mistake. So is an earlier ID when you submit a new one. An approved ID is kept while you have a worker profile.
- Bookings, payments and refunds are kept as long as the law requires for accounting and tax.
- Reports are kept as a safety record, including after either account is deleted, so that a pattern can still be seen and so we can answer the police if asked. A block lasts until you remove it.
- Backups of our database are kept for a short rolling period and then deleted.
- When you delete your account it is hidden and you are signed out at once. For 30 days, signing in again with the same email restores it.
- After 30 days your personal details are permanently erased: your name, email address, mobile number, photo, saved address and location, PIN, ID document, UPI ID, the messages and photos you sent in chat, your support conversation and app feedback, and the address of jobs you booked.
- Kept after that, without your name: booking, payment, refund and payout records (the law requires them for accounting and tax), ratings and reviews (they are part of the other person's record), and safety reports.
- If you work through GetHired and we still owe you a wage, we pay it before erasing your details.
- If an account was removed for breaking the rules, its email address and mobile number are kept so the same person cannot simply sign up again. Everything else is erased.
- Erased details disappear from our backups as those backups are deleted on their normal schedule.
How it is protected
- Everything between your app and our servers is encrypted in transit.
- Your PIN is stored only as a one-way hash — we cannot read it back, and nor can anyone who obtains the database. Repeated wrong PINs lock the account for a growing period. Sessions use a short-lived token.
- Uploaded documents and photos are served through short-lived signed links, not open URLs anyone can guess.
- Calls are not recorded, by us or by anyone acting for us.
- No system is perfectly secure, and we do not claim otherwise. If something is ever compromised, we will say so.
Your choices
- See and edit your profile in the app at any time.
- Delete your account from Profile, or email us from the address on get-hired.in/delete-account if you no longer have the app. You cannot do it mid-job.
- Ask Support for a copy of your data, or to correct something that is wrong.
- Turn off notifications in your phone settings — the app still works, you just will not be alerted.
- GetHired is not for children. We do not knowingly collect anything from anyone under 18.
Contact
- Use Support inside the app — it reaches us directly and we can see your account.
- For anything about this policy, contact us through the app or at the address on get-hired.in.
- If this policy changes, the date at the top changes with it.